At Charting Creations, our goal is to make sure you are 100% satisfied with your purchase!
Due to the nature of our products, please read the sections below for our shipping and returns policy.
Hard copy charts, fabrics, floss, and accessories are shipped from Nova Scotia, Canada using Canada Post. Depending on the amount and weight of the products ordered, the cheapest shipping method will be offered. Normal processing timeframes is shipped within 48 hours of purchase; we will send you a shipping confirmation email once your order is dispatched.
Delivery timeframes will vary depending on your shipping location, feel free to contact us anytime for tracking or order updates.
If your hard copy chart has printing errors, or is damaged in transit, please contact us so we can send you a replacement right away. If you would like to return a hard copy chart, please mail it back to us within 14 days of receipt and in new condition to the address listed below. Please note shipping fees will not be reimbursed.
25 Elcona Ave
Middle Sackville, Nova Scotia
B4E 3B2, Canada
PDF charts are available for download immediately after payment. These products are purely digital; nothing is shipped.
For PDF charts, due to the nature of digital data, returns will not be offered. If there is an issue with your PDF, or you have had download trouble, please contact us and we can help!