At Charting Creations, our goal is to make sure you are 100% satisfied with your purchase!
Due to the nature of our products, please read the sections below for our shipping and returns policy.
Hard copy charts, fabrics, floss, and accessories are shipped from Nova Scotia, Canada using a combination of Canada Post, local couriers, freight forwarders, and USPS (Please see the FAQ section for further details). Depending on the amount and weight of the products ordered, the cheapest shipping method will be offered. Normal processing timeframes is shipped within 48 hours of purchase; we will send you a shipping confirmation email once your order is dispatched.
Delivery timeframes will vary depending on your shipping location, feel free to contact us anytime for tracking or order updates.
If your hard copy chart has printing errors, or is damaged in transit, please contact us so we can send you a replacement right away.
If you would like to return a physical product, please mail it back to us within 30 days of receipt and in new condition. Please note shipping fees will not be reimbursed.
Canadian orders may be returned to the address below; USA and worldwide orders, please contact us for a return label if applicable and instructions.
25 Elcona Ave
Middle Sackville, Nova Scotia
B4E 3B2, Canada
PDF charts are available for download immediately after payment. These products are purely digital; nothing is shipped.
For PDF charts, due to the nature of digital data, returns will not be offered. If there is an issue with your PDF, or you have had download trouble, please contact us and we can help!
Orders can be cancelled up until the actual ship date. The full amount of your order minus a 20% restocking fee for special orders, kits, and hard copy charts, will be refunded back to the original method of payment used. Though funds are usually disbursed within 48 hours, please allow one billing cycle on your credit or bank statement to reflect your refund. Gift certificate balances will not be reimbursed for cash or credit, a new certificate will be issued for the refunded balance.
Returns are accepted within 30 days of item receipt. Item must be in original packaging and in re-saleable condition (minus defective items). Custom charts, kits, and PDF's are non-returnable. Shipping fees will not be reimbursed.